CALM measures organizational readiness to deal with change in three dimensions:
infrastructure
organization
personal (workforce) mindsets
CALM also provides metrics for the following "bottom-line performance"
e.g. cost competitiveness
customer satisfaction
CALM captures knowledge of both static and dynamic aspects of transformations.
CALM is thus able to project the likely outcome of organizational changes.
CALM modeling methodology focuses on the following critical tasks:
depicting the transformation
depicting the change strategies proposed
tailoring CALM's model to the client's specific change construct
The model incorporates the following:
relevant organizational groups
the transformation at issue
goal metrics (values required for success)
environmental forces
possible evens that might disrupt the transformation
candidate change enablement strategies